Refund Policy

Return
You may request a refund for up-to and including 14 days. If more than 14 days have passed by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be approved to return an item, the item must be unopened and in the same condition that you received it. It must also be in the original packaging provided.

Several types of goods are exempt from eligible to be returned. Non-returnable items are as follows:
Gift Cards
Sale Items

To complete your return, we will require you to provide a proof of purchase. 

If you need to request an item return please use the contact us on the website. Once the return is approved the information to return the item will be provided. 

Refund
Once your return is received, we will check over the items that have been returned and send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund where applicable.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds
If you haven’t received a refund, first check your bank account or credit card, it may take some time before your refund shows into your account typically 7-14 days.

If all else fails please use our simple contact us form on the website or via email.

Sale Items
Only our regular priced items may be refunded, unfortunately sale items cannot be refunded unless the item is out of stock for an exchange.

Exchanges
We will only ever replace items if they are incorrectly dispatched, damaged or defective. If you need to request an item exchange for an item by using the contact us on the website. Once the exchange is approved the information to return the defective or incorrect item will be provided. 

Rhubarb and Ginger Jam

Spice up your mornings with our Rhubarb and Ginger Jam: Made with tangy rhubarb and spicy ginger, our jam is the perfect combination of sweet and tart, with a warm and aromatic aftertaste.

Each jar is made with the finest quality ingredients and traditional techniques, ensuring that you can taste the care and expertise that goes into every spoonful.

Our jam has a smooth and spreadable texture, and is the perfect addition to your morning toast, crumpets or bagels, or as a topping to pancakes and waffles. With no artificial additives or preservatives, its a healthy and natural way to enjoy the rich indulgence of jam.

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